Returns & Exchanges Policy

30-Day Refund Policy: We offer a 30-day refund policy from the date of purchase. If 30 days have gone by since your purchase, we can't offer a refund or exchange.

Conditions for Refund: To be eligible for a return, your item must be unused, in the same condition that you received it, and with all original tags attached. It must also be in the original packaging. Items that show signs of wear or use cannot be returned.

Cost of Return: Please note that the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within that day.

Exchanges: If you need to exchange an item, please contact us at support@animamerx.com or send us a direct message on Instagram @animamerx.com. We will guide you through the exchange process. Please note that the cost of return shipping for exchanges is the responsibility of the customer.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@animamerx.com. We will work with you to resolve the issue as quickly as possible.